16 June 2020 //
by Ken Carter
“We know exactly what we’re doing.”
What’s the difference between an integrator and EDL? Watch this video and you’ll understand the critical value we deliver with each and every piece of equipment.
EDL fully engages on projects to understand the total scope: what a customer expects out of its production lines, how packages move through and behave within the system, what the distribution method is and other considerations…and only then do we design the right solution.
I think integrators probably do a good job of trying to understand the customers’ needs, but you know that’s our livelihood. We do it all the time. That’s the way we work. We want to understand exactly what the customer is expecting out of the production line, exactly what the package is going to do, you know, what its distribution method is, if there’s any important facets the package has to have. So we’re putting all that effort in up front and then designing the solution around knowing what’s important to the customer.
Always, our name is on the side of the machine. Always, our nameplate gives a phone number to call if anything is wrong. We do the training and the startup and the commissioning, as we call it. We train the operator. We train the maintenance people. Naturally, they’re going to call us if anything goes wrong. Whereas an integrator doesn’t have that long-term relationship – if the line is in, he’s gone. They’re gone. I can’t blame them for that, that’s their job. But we’re there, on the hook if you like, for a long, long time afterwards.
We offer planned maintenance visits, so we have a team that just does that. They’ll come to the plant twice a year and run through the equipment, replace any worn parts, make sure that it’s operating at its factory efficiency as it was when it was installed. We train any operators that need to be trained and keep the line basically up and running.
You take pet food lines – we’ve integrated metal detectors, check wires, all sorts of conveyors. We know exactly what we’re doing. We know exactly the actual metal detector that works the best. We know the check wire that works the best. We know where to put the reject for those devices. We’ve done that many times, and we’ve done the installs as well. So, you know, we have a lot of experience there, which a lot of integrators probably wouldn’t have.