Customer Support

At EDL, we take pride in offering exceptional customer support to ensure the success of your packaging operations. Our dedicated aftermarket team is knowledgeable, responsive, and ready to provide quick and effective solutions for all your equipment needs. With a long-standing commitment to delivering superior support, we’re here to keep your production running smoothly.

EDL’s Support Services Include:

24-Hour Support
Unexpected equipment breakdowns can disrupt production and cause costly delays. That’s why EDL offers 24-hour field service support. Our experienced technicians are available around the clock to provide immediate on-site repairs, minimizing downtime and restoring your operations quickly.

Comprehensive Training Programs
Maximizing the efficiency of your packaging equipment starts with a deep understanding of how it works. EDL provides comprehensive training programs led by certified professionals. Your team will gain essential knowledge to boost productivity and operate your equipment confidently. Our detailed training materials ensure lasting benefits for your operations.

Preventative Maintenance Programs
Preventative maintenance is key to avoiding costly breakdowns and keeping your packaging equipment running efficiently. EDL offers tailored PM programs designed to maintain uptime by servicing equipment while it’s in operation. Regular maintenance ensures that your machinery performs optimally and reduces the risk of unexpected downtime.

Extensive Spare Parts Inventory
When your machine needs a replacement part, EDL ensures you get it fast. We maintain a large inventory of high-quality, cost-effective spare parts for various equipment brands, so you can rely on quick delivery and reliable performance.

Expert Service Technicians
Our service technicians are committed to delivering top-tier support. With a “whatever it takes” philosophy, EDL ensures that you receive outstanding service, whether it’s for installation, troubleshooting, or routine maintenance. We strive to provide a seamless experience for all our automation customers.

Retrofit Engineering Solutions
Looking to extend the life of your existing equipment? EDL’s retrofit engineering services enhance your packaging machinery by redesigning and upgrading components to improve performance and reduce the risk of failure. Our engineering team will help you modernize older equipment for long-term operational success.

For more information please reach out:

• Service Department – service@edlpackaging.com
• Parts Department – parts@edlpackaging.com